Welcome Home

WE COMPLY WITH ALL

BIOSAFETY PROTOCOLS

For your safety and peace of mind, we sanitize the property using all the appropriate products for the process. Our staff is trained to follow the required procedure for your satisfaction and safety.

Thank you very much for choosing us to spend your vacation in Tulum.

Our goal is to provide you with a unique experience in this home, and for you to leave with the best memories of your trip.

Therefore, it is important that any request or assistance you may need is not hesitated to be requested, to provide you with the necessary attention.

You can contact us at the following number: +52 (33) 3492 9010.

House Rules

IMPORTANT INFORMATION FOR YOUR STAY

Please inform us of any aspects in the house that you feel need correction or improvement, so that we can take action immediately.
Communication
Please take care of them as if they were your own. Make sure going to bed without sunscreen or makeup, and especially avoid cleaning the floor with them. If you need more, please let us know.
Linens & Towels
Maintain a moderate noise level out of respect for everyone and to promote a healthy environment. Parties or excessive noise, both inside and outside the property, are not allowed.
Be Respectful with Neighbors
Please do not hang any towels or clothes on the balcony or terrace railings as it is not permitted within the condominium rules. Not following this rule will result in a penalty of $100 USD.
Don't Hang Clothes on Balconies
Although this area is very safe, we recommend to lock the doors and windows when you are not in the property. If you have a car, make sure to set the alarm and do not leave valuables inside.
Security
The check-out time is at 11:00AM. If you wish to leave later, please contact us to check availability and confirm any additional costs.
Check-out Time
Guests will be responsible for any damage or loss that occurs during their stay. If something breaks accidentally, please inform us, and depending on the value it may apply for additional charges.
Take Care of Your Home

Each contribution makes a significant difference. Please help us protect our planet by following the recommended actions during your stay.
Follow the Recommended Actions
Please make sure to turn off all lights and air-conditioning units every time you leave the property. And while in use, ensure that doors and windows are properly closed.
Lights & Air-Conditioning Units
The drainage system in this small town cannot process toilet paper and pipes get clogged easily. Please do not flush any toilet paper and place it in the trash bins.
Do Not Flush Any Toilet Paper
Please ensure that the water faucets are tightly closed after use. We suggest drinking bottled water and use it as well for cooking and brushing your teeth, as tap water is not drinkable.
We Suggest Drinking Bottled Water
Please take all the trash to the designated containers outside the property and maintain it always in a tidy way.
Garbage Disposal
Thank you for not smoking inside the property and respecting the internal regulations of the building. Any proof of breaching this rule may result in additional charges in your reservation.
This is a No-Smoking Property
For the safety and well-being of all occupants and to maintain a secure environment, it is strictly prohibited to consume any illegal or recreational drugs within the premises of our rental properties. This includes but is not limited to the possession, use, or distribution of any controlled substances. We prioritize the comfort and security of our guests, and any violation of this policy will result in immediate eviction without a refund. We appreciate your cooperation in adhering to these guidelines to ensure a positive and enjoyable experience for everyone.